How ConnectWise and NP Digital increased ROAS of paid search by 100%.

In Q2, ConnectWise and NP Digital collaborated on a reforecasting exercise to better inform MQL target setting with search demand and historical data.

+ 0 %

Increase in SQO conversion rate, triple digit
increases across all regions.
+ 0 %

Increase in ROAS. Pipeline also
increased +68%.
- 0 %

Decrease in the cost per SQO. Heavy budget
on highest SQO driving campaigns maximized
cost efficiency.


ConnectWise is the world’s leading software technology company dedicated to ensuring the success of IT solution providers.

With multiple software and solution offerings across North America, EMEA, and APAC, more global IT services providers choose the ConnectWise platform over any other to deliver superior solutions for their end customers.
ConnectWise was recently recognized by Best PSA Vendor, Best RMM Vendor, and Best Quoting Vendor by ChannelPro, in addition to winning 2022 Fortress Cybersecurity Awards in the Leadership, Analytics, Endpoint Detection, Incident Response, and Network Security categories. ConnectWise’s growth and acquisition efforts are supported by over 100 campaigns across paid search, display, discovery, and performance max, with the objective of driving qualified leads (MQLs) and pipeline.


Paid search campaign performance was historically measured by MQL volume and blended Cost per Lead across 7 products and 3 regions.

Quarterly targets were established based on Sales Quotas, agnostic to product-level or regional nuances in performance (which varies greatly region to region based on size of the TAM). Furthermore, volume based MQL targets were not validated by search demand, which made aggressive growth targets unachievable at current performance levels and efficiency. In Q2, ConnectWise and NP Digital collaborated on a reforecasting exercise to better inform MQL target setting with search demand and historical data. The result of this analysis initiated a shift in focus from quality to quantity, balancing the need for MQL volume with the need to improve SQL and SQO conversion rates to drive more pipeline from our MQLs. ConnectWise & NPD agreed to make a massive shift in optimization strategy, prioritizing campaigns with high SQO conversion rates over those with high MQL
volume and low CPLs.

Prior to this point, pipeline impact had historically been measured by channel
but not mapped back to specific campaigns. This crucial data gap meant all campaigns were treated the same, despite some contributing higher quality
leads and more pipeline impact in the mid-bottom funnel. But the larger task
of integrating Offline Conversion was resource-intensive and expected to
take several more months until ConnectWise’s CRM data was fully integrated
in platform.

In lieu of this automation, NP Digital agreed to take on the manual task of mapping front-end Paid Search performance and spend to MQL, SQL, SQO, and Pipeline contribution for hundreds of campaigns.


NPD worked with the internal ConnectWise Data and Marketing Ops teams to export reports from their internal Power BI platform that contained specific campaign identifiers.

Identifiers that included campaign codes, product purchased, and region performance. These would allow us to map back investment by campaign at a granular level, including brand/nonbrand, campaign type, product, and region. Ultimately, this closed-loop reporting allowed NP Digital to map back historical investment by campaign to mid-funnel KPIs and direct-sourced pipeline.

This missing data connection enabled NPD to differentiate campaigns that were previously thought to be supporting MQL volume at target CPLs from those campaigns that were actually converting into SQOs and pipeline. It was also the first time ConnectWise had gleamed insights into the efficiency of their investment via Return on Ad Spend (ROAS), since efficiency was previously reported at the top-of-the-funnel by CPL and CPMQL.


“Closing our data gap has allowed us to truly optimize our paid media efforts, globally.”

“In only a few months, the NP Digital team was able to do what our former agency couldn’t. Closing our data gap has allowed us to truly optimize our paid media efforts, globally. The NPD team is a pleasure to work with and we’re looking forward to what the future holds.”

Page Sands
VP of Digital Marketing, ConnectWise

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